Account & Data Deletion

Last updated: 2026-05-10

What gets deleted

• Your account record (username, password hash, friend code);
• Gameplay state — progress, levels, currencies, items, pets, stickers, trophies;
• Friend relationships, blocks, chat messages you sent or received;
• Audit trail entries tied to your account that aren't required for legal retention;
• Session tokens (you will be signed out everywhere).

What we may retain

We retain a minimal set of records where retention is required by law, necessary to prevent fraud, or required to defend legal claims:

• Transaction records required by tax/accounting law (typically 7 years);
• Anonymized analytics data that no longer identifies you;
• Records of payment disputes, chargebacks, or fraud investigations;
• Banned-account references so a banned user cannot simply re-register.

How to request deletion

You have two equivalent ways to delete your account, satisfying Apple App Store guideline §5.1.1(v) and Google Play's 2024 user-data deletion policy (which requires both an in-app option and a publicly-accessible web URL):

Option 1 — In-app. Open the app, go to Settings → MANAGE ACCOUNT → DELETE ACCOUNT. You will see a confirmation dialog listing what will be deleted; tap "PERMANENTLY DELETE" to confirm. Deletion is irreversible.

Option 2 — Email (web URL). Send a deletion request to supportplinkotycoon@gmail.com with the subject line "Account Deletion Request" and include:

• Your in-game username;
• Your 8-character friend code (Settings → bottom of screen);
• A confirmation that you understand the deletion is permanent and irreversible.

Timeline

We process deletion requests within 30 days of receipt and verification. We may contact you using the email associated with your account or your support ticket to verify the request and prevent unauthorized deletions.

Effect of deletion

Deletion is permanent. We cannot restore the account, friends, items, currencies, or progress once deletion is complete. Active subscriptions or pending purchases should be canceled with the platform store (Apple/Google) before deletion — we cannot process refunds for platform-store charges after deletion.

Contact

Email supportplinkotycoon@gmail.com with any questions about deletion or data subject rights.